| Price: R3800.00course • 29th -30th July 2010 duration: 2 days |
Emotional intelligence [EQ] is the ability to sense, understand, and effectively apply the power and the acumen of emotions as a source of human energy, information, connection and influence. – Robert Cooper and Ayman Sawaf All organisations want committed, conscientious employees that handle personal pressure and are able to find true job satisfaction. Po10tial’s model improves emotional self-awareness and emotional awareness of others, enabling employees to reach a sense of self and to understand how they are perceived by others. They will begin to use their intuition consciously, making decisions beneficial to customers and clients. Ultimately, your organisation will benefit in unexpected ways: employees will be happy, and it follows that productivity will increase. Susan Frances has been running this programme for over 5 years and says “Emotional Intelligence teaches you to perceive, assess, and manage your emotions and those of others”. Relax, stop searching, and instead live. You should live with purpose and direction, so that life becomes less about wandering in the dark searching frantically for an answer and more about walking a guided path and one day happening upon ‘the answer’. Po10tial’s Emotional Intelligence Workshop gives learners the basic groundwork about how emotions impact the workplace: • Module 1: Emotional Brain Lead effectively – determines your company’s success. You need to ensure that they are prepared to excel in the workplace and you need to help them understand that their individual progress will ensure your company’s success. 1. Learn that emotions are an integral part of everyone’s work experience
Intra-Active Abilities’ ethic revolves around the inarguable fact that people are your most valuable assets. Their ability to perform – to work efficiently, communicate clearly and lead effectively – determines your company’s success. You need to ensure that they are prepared to excel in the workplace and you need to help them understand that their individual progress will ensure your company’s success. Who Should Attend? All people who want to advance their understanding of emotional intelligence and its role in promoting superior performance at work. Among those who will find this courseware of value: Human resource practitioners, General Managers, Executives, Consultants, Contact centre staff, Sales consultants, Frontline staff and anybody who has feelings.
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