Emotional Intelligence

Price: R3800.00course
dates:

• 29th -30th  July 2010
• 26th-27th August 2010
• 1st - 2nd September 2010

duration: 2 days 
tell: 011 867 6496
fax: 086 630 1126
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
surf: http://www.po10ial.co.za/

Emotional intelligence [EQ] is the ability to sense, understand, and effectively apply the power and the acumen of emotions as a source of human energy, information, connection and influence. – Robert Cooper and Ayman Sawaf

All organisations want committed, conscientious employees that handle personal pressure and are able to find true job satisfaction.  Po10tial’s model improves emotional self-awareness and emotional awareness of others, enabling employees to reach a sense of self and to understand how they are perceived by others.  They will begin to use their intuition consciously, making decisions beneficial to customers and clients.  Ultimately, your organisation will benefit in unexpected ways:  employees will be happy, and it follows that productivity will increase.

Susan Frances has been running this programme for over 5 years and says “Emotional Intelligence teaches you to perceive, assess, and manage your emotions and those of others”.  Relax, stop searching, and instead live.  You should live with purpose and direction, so that life becomes less about wandering in the dark searching frantically for an answer and more about walking a guided path and one day happening upon ‘the answer’.

Po10tial’s Emotional Intelligence Workshop gives learners the basic groundwork about how emotions impact the workplace:

• Module 1:  Emotional Brain
• Module 2:  The Emotional Competence Framework
• Module 3:  Self-Awareness
• Module 4:  Self-Management
• Module 5:  Social Awareness
• Module 6:  Relationship Management

Lead effectively – determines your company’s success.  You need to ensure that they are prepared to excel in the workplace and you need to help them understand that their individual progress will ensure your company’s success.

1. Learn that emotions are an integral part of everyone’s work experience
2. Learn that emotions impact productivity and quality output
3. Discover how and why the learner should find reasons to express gratitude in the workplace
4. Learn how to identify his or her emotions in the workplace and the impact these emotions have on his or her team
5. Develop guidelines for expressing emotions that contribute to the overall productivity and quality of the team
6. Explore his or her fundamental beliefs and values about leadership that drive his/her workplace behaviour
7. Evaluate which beliefs and values contribute positively and negatively to his or her emotional approach.

Our workshop curriculum is designed to ensure knowledge transfer is performed in an environment conducive to learning; learning is experiential and encourages learners to partake in role play, simulation and live scenarios.

Intra-Active Abilities’ ethic revolves around the inarguable fact that people are your most valuable assets. Their ability to perform – to work efficiently, communicate clearly and lead effectively – determines your company’s success.  You need to ensure that they are prepared to excel in the workplace and you need to help them understand that their individual progress will ensure your company’s success.

Who Should Attend?

All people who want to advance their understanding of emotional intelligence and its role in promoting superior performance at work.  Among those who will find this courseware of value:  Human resource practitioners, General Managers, Executives, Consultants, Contact centre staff, Sales consultants, Frontline staff and anybody who has feelings.